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1. Introduction
Welcome to Glazy Studio! By making a purchase with us, you agree to our sales terms and conditions. Please read this document carefully before shopping either online at https://glazy.studio or in our studio.

2. About Glazy Studio
Glazy Studio is a pottery painting studio offering a variety of creative services, including painting sessions, events, workshops, and other activities for both individuals and businesses. Detailed information about our services, event schedules, pricing, and locations can be found on our website.

3. Updates to Terms and Conditions
We reserve the right to update these terms and conditions at any time without prior notice. Please review this document regularly to stay informed of any changes.

4. Data Protection
Glazy Studio complies with data protection laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679. We are committed to protecting your personal data. For more information, please refer to our Privacy Policy.

5. Accuracy of Information
The accuracy of the information you provide is your responsibility. Any false information that leads to damages will be your liability.

6. Collection of Personal Data
We collect personal data for purposes such as booking, invoicing, account management, and sending newsletters. While we implement security measures to protect your data, we cannot guarantee complete security from third-party misuse and are not liable for such incidents.

7. Pricing and Payment
All prices are listed in Bulgarian levs, inclusive of taxes, and are non-negotiable.
We reserve the right to correct any pricing errors.
Offers made on our website or social media are subject to availability and may be limited by stock or time frame.
Glazy Studio does not reserve pottery items for customers.
We accept payments via cash, Visa, MasterCard, and Stripe (for webshop purchases only).
Payment is based on the number of pieces you choose and is mandatory at the end of the 2h pottery painting session.

8. Use of Photos and Videos
Glazy Studio may use photos and video footage taken in the studio for promotional purposes. Prior notice will be provided to the customer. If you do not wish to be photographed or filmed, please inform us. However, we are not responsible for photos taken by customers or third parties.

9. Reservations
9.1. Open Studio
Reservations can be made online or by phone. By booking, you agree to be present at the scheduled time.
If you are more than an hour late, your appointment will be automatically canceled.

9.2. Private Events
Payment is mandatory and must be made within 48 hours after the confirmation of the private event date.Even after payment, if fewer participants attend on the day of the event, no refund will be issued for the difference.

10. Pickup
Please note that pieces must be picked up within 30 days of the painting session. If you can’t pick it up yourself, a friend, family member, or someone else can collect it for you!

11. Shipment
Shipping is only available for people living abroad and within the European Union. The shipment includes 1 to 4 items and costs 50€ for standard registered shipping. If you would prefer tracked shipping with a full tracking number, that option is available for 60€.
– Shipping Damage: Once your package is handed over to the carrier, we are not responsible for any damage that may occur during transit. We do our best to pack everything with care and attention to detail.  
– Lost or Delayed Packages: We are not liable for any delays or lost packages once the order is in the hands of the shipping provider. Please contact them directly for any delivery issues.  
– No Returns or Exchanges: All sales are final. We do not accept returns or exchanges.
– Shipping Timeline: It may take up to 8 weeks.

12. Cookies
Our website uses cookies to enhance your browsing experience. By using our services, you consent to the use of cookies, which help us optimize the site and provide relevant content. Third-party cookies from social media platforms such as Facebook, Instagram, Pinterest, and TikTok may also be used.

13. Inspection of Pottery Pieces
Customers are responsible for inspecting their pieces upon collection.
Minor variations due to the handmade nature of the pottery are normal and are not considered defects.
Claims for damage during firing or due to unfavourable conditions may be approved by Glazy Studio, but no claims will be accepted after collection or for dissatisfaction with the final product, as all pieces are handmade.
Due to the organic nature of the materials, we cannot guarantee the absence of invisible production errors.
In the event of damage to pottery during glazing, firing, or handling by the Glazy Studio team, the customer may request a similar pottery piece and painting session within the same price range as the damaged item.

14. Gift Vouchers
Our gift vouchers are valid for 12 months and can be used for all pottery painting items.
Once payment is received, the voucher will be sent via email within 48 hours.
Unused balances cannot be refunded but can be used for future sessions within the 12-month validity period.

15. Customer Inquiries
For any questions, clarifications, or complaints, please contact us via email, phone, or visit us at our studio.

16. Agreement to Terms
By shopping with us, you acknowledge and agree to these terms and conditions.

17. Updates to This Terms and Conditions
We may update this Terms and Conditions from time to time. Changes will be effective when posted, and the “Effective Date” at the bottom will reflect the most recent update. Continued use of our Services constitutes acceptance of the revised policy.

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Effective Date

v1.0

05/17/2025

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